Brand New Ariya - mileage shown on app way low

Mallet Man · Nov 29, 2024

Hello,

We just bought a brand new 2024 Nissan Ariya.

When we were at the dealer to pick it up they set up the app for us on the iPhone. The app says 100% charged but only 138 miles available.

No one at the dealership knew how this could be happening. Later in the day we were told that their electric car specialist said that this is only because the battery is brand new and has possibly only been fully charged 1 time.

According to him, and a bullet point in the manual, the estimated driving range will not be accurate until it is charged to 100% a few times.

In the manual under "ESTIMATED DRIVING RANGE" a bullet point says "It may take 2 or 3 battery cycles to show accurate mileage."

Can anyone confirm this? We are supposed to pick it up this afternoon and my wife is very concerned that there is something wrong with the car.

Thanks,
Jerry

Santa Phrase · Dec 2, 2024

Congrats on your new Ariya! When we got our EV, we noticed the range estimate improved after a few full charges, just as the manual mentioned. It seems like the battery management system needs time to calibrate for accurate readings, ours settled within a week of normal use.

Tenss10 · Dec 5, 2024

Did you notice any specific driving patterns or conditions that helped speed up the calibration process, or did it just happen naturally over time as you continued using the car?

Tech$avvy4u · Jan 9, 2025

Mallet Man said:
Hello,

We just bought a brand new 2024 Nissan Ariya.

When we were at the dealer to pick it up they set up the app for us on the iPhone. The app says 100% charged but only 138 miles available.

No one at the dealership knew how this could be happening. Later in the day we were told that their electric car specialist said that this is only because the battery is brand new and has possibly only been fully charged 1 time.

According to him, and a bullet point in the manual, the estimated driving range will not be accurate until it is charged to 100% a few times.

In the manual under "ESTIMATED DRIVING RANGE" a bullet point says "It may take 2 or 3 battery cycles to show accurate mileage."

Can anyone confirm this? We are supposed to pick it up this afternoon and my wife is very concerned that there is something wrong with the car.

Thanks,
Jerry

Welcome to the forum. That sounds about right. Give it time to pick up your driving pattern and it will eventually calibrate. If after 3 cycles you are not convinced, only then go back to the dealer.

MAriya · Jan 16, 2025

Hey, did your battery performance improve after a few cycles like the manual mentioned? An update would be greatly appreciated.

eucamint · Feb 20, 2025

It's normal to be worried about a new EV's range. That low 138-mile range at 100% charge is surprising but the dealer's right it often happens with new EVs. The car needs to learn your driving and how healthy the battery is and that takes a few full charges. Even though it's worrying the range should get better after you charge it a few more times and drive it normally. If it's still low after that then you should worry but for now it's probably just the car getting used to things.